NHTSA Complaint #11431527 — 2015 CHEVROLET CAPTIVA

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11431527
Vehicle	2015 CHEVROLET CAPTIVA
Component	ELECTRICAL SYSTEM
Date of Incident	August 20, 2021
Date Filed	September 2, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

Periodically when driving, there will be an electrical issue involving various electrical components as follows: Service Traction Control warning message, radio goes out, dashboard warning lights flash on/off suddenly. Also, the car will appear completely dead/unresponsive can cannot be started. The key will get stuck in the ignition. This is currently the situation. These occurances can happen 3 to 5 times per week. We cannot identify a particular set of circumstances that creates the situation. It seems to happen randomly. Other owners of the Chevy Captiva have reported having similar problems. To fix the problem, I have separately had the Body Control Module replaced, replaced the battery and had a grounding wire replaced. The problem remains unresolved. Since this appears to be a common issue with the Chevy Captiva, I would like GM to investigate and propose a solution. I am willing to pay for the solution, but we (owners, dealers and repair shops) need to know how to repair the vehicle.

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