NHTSA Complaint #11567264 — 2017 FORD FOCUS

I acquired the Ford Focus 2017 from Envision Toyota in Milpitas, California, in November 2022. In August 2023, the vehicle experienced an engine failure at 53,000 miles. Subsequently, the car was at the Ford dealership for an extended period until the engine replacement was completed by the end of October 2023. Upon retrieving the car on [XXX], 2023, I encountered various issues, including coolant leakage, problems with coolant pressure, braking issues (resulting in extensive vibrations), and the engine stalling in traffic. While the coolant problem was eventually resolved after four additional visits to the dealership, involving adjustments to pressure, replacement of thermostats, sensors, and the cooling reservoir, the persistent issues with the engine stalling and braking were not addressed, even after multiple extended visits to the dealership. Despite having the car for several weeks during each visit, the problems persisted. We retrieved the car before Christmas and reported the ongoing issues to the dealership, but due to international travel plans, I was unable to return the car for further inspection. We have returned from our travels on [XXX] 2024. On [XXX], 2024, my son was driving to the gym with friends when, while in a central left turn lane to enter the gym, the engine failed again. Unfortunately, another vehicle approaching from the right side collided with him, while he was stationary, resulting in the total loss of the car. In November 2023, I initiated a case with Ford, requesting them to repurchase the vehicle due to numerous safety concerns, and the case number is [XXX]. Despite reporting issues to both Ford and the dealership (which was able to reproduce them), resolution has been delayed, and Ford seems to be procrastinating in addressing the situation. It is crucial to note that the Ford Focus SE 2017 model appears to have inherent issues with gaskets, and it appears that Ford may be concealing these concerns. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.