NHTSA Complaint #11567072 — 2020 FORD ESCAPE

The driver's side door hinge/arm is broken. Sometimes the door cannot shut, sometimes it is very difficult to open. If this is the same issue as that reported by car and driver [XXX], then whoever drives the car could be at risk of the door coming open while the car is in motion. I took the car to my local Ford Dealer/Repair shop today. They said it isn't an issue they can handle: I have to take it to a body shop. I've taken it to 2 body shops. One believes the door must be replaced (for $3,900) and the other thinks he can fix it without replacing the door. The problem first started as a sound like plastic getting caught. Then it worsened (the weather here got worse as well-- down to -25). When the door was hard to open, I pushed it harder and then I started getting metal against metal noises. There were no warning lights on the dashboard at all. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)