NHTSA Complaint #11567041 — 2018 TESLA MODEL 3

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11567041
Vehicle	2018 TESLA MODEL 3
Component	SUSPENSION
Date of Incident	December 30, 2023
Date Filed	January 22, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

At just over 50,000 miles, my Model 3 experienced a failure of its upper control arm on the drivers front wheel; the suspension was exhibiting loud creaking noises over bumps and road imperfections. While Tesla refers to this issue as "noise, vibration and harshness" and has previously applied a service bulletin to my vehicle where sealant was applied to prevent water ingress into the joint, continued driving on a failing component as critical as the suspension could cause an accident. Furthermore, they consider the repair something the customer has to pay for. My vehicle is currently sitting at Tesla service with no feedback as to the final cost of repair or even when they will complete the repair.

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