NHTSA Complaint #11566900 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Escape. The contact stated while driving 62 MPH, the service engine light illuminated. While driving, the engine light started to flash, and the vehicle was running rough. The contact pulled off the roadway. The vehicle was taken to a tire center, but no assistance was provided. The vehicle was towed to the local dealer, where it was diagnosed that the head gasket had failed, and coolant had intruded into the engine. There was a misfire. The dealer recommended an engine replacement. The vehicle was not repaired. The contact called the manufacturer who opened a case and referred him to the NHTSA Hotline. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The failure mileage was approximately 129,000.