NHTSA Complaint #11566763 — 2014 JEEP CHEROKEE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11566763
Vehicle	2014 JEEP CHEROKEE
Component	POWER TRAIN
Date of Incident	December 10, 2023
Date Filed	January 21, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WY

Consumer Description

The 4 wheel drive unavailable indicator keeps coming up. In all research there is a safety risk if the PTU goes out. Chrysler is refusing to remedy the extended warranty of 8 years/150,000 miles on my vehicle. Saying the code is not the code they are looking for! I also took my vehicle to the dealership in Casper Wy. They specified Chrysler/Stalantis is not honoring this. I also called Chrysler directly and received the same run around! I have owned MANY jeeps over the years as well as have many of my family members and NEVER had an issue. No accident has happened yet but am VERY aware it could happen if not remedied!

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