NHTSA Complaint #11566641 — 2016 HYUNDAI SONATA

My car was burning through oil fairly quickly. I had to refill my oil in between oil changes. I was also getting oil changes about every 2k miles until I realized it was not normal. I contacted Hyundai about an oil consumption test on December 19th. I did not hear back until almost 2 weeks. The email did not ask me what I needed but basically said” you’ve talked to someone if you need something let us know” I had called in to check the status. Not sure why they thought this was resolved. About a week later my engine failed. Hyundai will not fix my engine because it does not fall under warranty. From what the mechanic told me, my car has carbon build up due to the burning oil which caused my cylinders to crack. I don’t know much about cars but oil is not suppose to burn that fast.