NHTSA Complaint #11566605 — 2021 HONDA PILOT

The reason we took our Honda in to the Honda retailer to begin with is because the car kept alerting a message of an “emissions systems failure.” We took it in and found out that we had 3 recalls on our Honda Pilot. They fixed one recall but stated that they “needed parts” for the other recalls. It has been one month and after continuous follow ups they continue to tell us that they still haven’t gotten the parts and are behind in service. This is unacceptable. The retailer believed that we were receiving the “emissions system failure” error message is because of a fuse. They replaced the fuse but the message returned several days later. I am thinking we received the error message because of the “Passport/Pilot MOST FAKRA Service Cables” failure recall that has a possibility to cause “poor, or lost, connections intermittently between the audio display unit and the vehicle cable connector” (Manufacturer recall explanation). I am not entirely sure exactly what is wrong with our vehicle nevertheless the reason for the complaint is that the manufacturer/certified dealership has “failed or is unable to remedy this safety recall” for our vehicle “in a timely manner.” I hope this complaint will get our recalls fixed.