NHTSA Complaint #11566541 — 2020 FORD ESCAPE

The contact owns a 2020 Ford Escape. The contact stated that the front driver’s side door failed to open and close as needed. The vehicle was taken to a dealer and the contact was informed to take the vehicle to a body shop to have the door serviced. The vehicle was taken to an independent mechanic where they discovered that the spot weld inside the door was defective, and the door needed to be replaced. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 28,400.