NHTSA Complaint #11566526 — 2021 CHRYSLER PACIFICA

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11566526
Vehicle 2021 CHRYSLER PACIFICA
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

Without any prior warning or predisposing symptoms, my vehicle lost all power when I was driving in the carpool lane at 70 miles per hour. I had to "coast" across 5 lanes of freeway and come to stop in the emergency lane. When I applied the brakes I had no power to brakes which made the car skid violently. I could have lost control because I was not expecting that secondary issue. The traction conrtol may have been triggered causing the car to overreact. The dashboard lights and "d" on my gear shifter were all flashing. I turned the car off and allowed it to sit for a few moments. I turned the car on again and nothing happened. I turned it off a second time and it turned on, went into drive and I was able to drive the remaining 5 miles home without incicent. I have already completed the recall notice for this very issue back in Jan 2023. However, even though the dealer states they completed my recall work the upbove described incident happened on 1/14/24 nearly a year after their recall completion.

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