NHTSA Complaint #11566450 — 2016 FORD EDGE

Overheat/Power loss indication on 2016 Ford Edge with Ecoboost 2.0 resulting coolant leakage into #2 cylinder verified by dealer (failure per TSB [XXX]). Prior TSBs [XXX] have been issued for same problem, but Ford did not assign our VIN to those bulletins. Problem should have been identified when vehicle was under warranty if TSB application were complete. We had P302 code (cylinder 2 misfire), so plugs/coils were replaced. 3 days later ([XXX]) we were traveling home from dinner (approx. 35 MPH, about 3 miles from home) and got a "Overheat" indicator with an indicator stating something similar to "Engine Loss of Power" light. Parked car at home, topped off coolant the next morning and had white smoke from the exhaust upon start-up. Vehicle towed to Ford dealer (01/09/24)...vehicle had not been driven, awaiting dealer availability for diagnosis. Relevant Ford dealer notes on Repair Order are as follows: "PRESSURIZE COOLING SYSTEM AND LEFT OVERNIGHT, FOUND IN A.M. LOSS OF MOST OF PRESSURE. CHECK HISTORY FAULT CODES, FOUND P0302, P0217. REMOVE CYL 2 SPARKPLUG AND CHECK WITH BORESCOPE. FOUND EVIDENCE OF MINOR COOLANT INTRUSION, CLEAN PISTON AND SHINY SLIGHTLY WET. FAILED ENGINE TSB [XXX]. NEED REPLACE LONG BLOCK." There are multiple reports of engine fires and other issues resulting from this condition [XXX] ). This is my mother-in-law's vehicle and I'm advocating for her. I contacted Ford Customer Care, said that they couldn't do anything to help due to family not meeting standards for incentives...in other words since my mother-in-law doesn't buy cars annually, they won't help even though she has been a loyal ford customer. They referred me to NHTSA to request that the VIN be added to the TSB, then they may cover repairs. Contacted NHTSA who confirms that is solely Ford's decision. They stated that Ford routinely misstates NHTSA's role in this process. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)