NHTSA Complaint #11566061 — 2020 FORD EXPLORER SUSPENSION

Complaint Details

ODI Number	11566061
Vehicle	2020 FORD EXPLORER
Component	SUSPENSION
Date of Incident	December 20, 2023
Date Filed	January 17, 2024
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the pre-collision assist, service engine, four-wheel drive service, and advancetrac service warning lights illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the front axle. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 21-2174. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 60,000.

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