NHTSA Complaint #11565719 — 2024 BMW X5

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11565719
Vehicle	2024 BMW X5
Component	ELECTRICAL SYSTEM
Date of Incident	September 28, 2023
Date Filed	January 16, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Purchased a new 2024 BMW xDRIVE 50e on 9/23/2024, then on 9/28/2023 X5 50e did not start due to Drivetrain Malfunction and had to be flat towed to dealer. Its been 108 days (1/16/2024) since X5 has been in for repairs due to BMU (Battery Management Unit). With a new part from Germany, Service Department with BMWNA technical assistance have not been able to resolve problem. BMWNA has reluctantly initiated a Buyback of vehicle this month. According to BMW forum (Bimmerpost) this is a chronic and systematic problem with many owners registering the same problem and looking for solutions. BMW needs to initiate a Recall or send out a TSB (Technical Service Bulletin) to all dealer to make them aware of this chronic problem.

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