NHTSA Complaint #11565535 — 2020 FORD ESCAPE STRUCTURE:BODY

Complaint Details

ODI Number	11565535
Vehicle	2020 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	January 4, 2024
Date Filed	January 15, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VT

Consumer Description

Approximately 1/4/2024 The front drivers side door is broken. The bolts broke off on the inside.I had no prior warning, I went to open my door and a huge clunk sound happened and it was difficult to open , there was friction ,opening it all the way is causing friction and I don’t want the door to fall off. Also it’s causing the automatic window not to work now , that only is opening half way . I took it to the dealer to assess the problem and it’s the left door asy , I looked this up online and it’s stating Ford is aware of this problem but still hasn’t issued a recall. I do not want my door to fall off , especially if I’m driving and this happened . This is also a huge financial burden on anyone , please can you help with this situation . Thank you

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