NHTSA Complaint #11565164 — 2020 FORD ESCAPE STRUCTURE:BODY

Complaint Details

ODI Number	11565164
Vehicle	2020 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	January 11, 2024
Date Filed	January 12, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

Opened the driver's door and heard a crunching sound and the door could not be opened all the way. Along with that the rear back window would not close and the driver's window went up slowly. Went to the dealership and they say it is a known problem, but they don't have any recalls about them so out of pocket it would cost me upwards of 2000 for the window regulators and 5,000 to replace the door which is a known problem.

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