NHTSA Complaint #11564977 — 2020 FORD ESCAPE

Heard a cracking or popping when opening or closing front driver side door. Took our 2020 Ford Escape to Authorized Ford Dealership for routine service. While the vehicle was at the dealership we were told that the front drivers door would not close shut. The technician managed to "jimmy rig" the door to get it to close. The door temporary closes but now the drivers window will not operate. Was instructed to take the vehicle to the dealership owner's body shop but due to the mileage on the vehicle it was not recovered under warranty. At the body shop we were asked if the car had been in an accident or if a strong wind had blown on the door. Neither applied. The car has not been in a single accident nor a strong wind pulled or pushed on the door. Was told that we would incur a cost of nearly $3,000, because the whole door would need to be replaced. Was told again that this was not covered by factory warranty. On the estimate from the body shop they listed "t-boned" as reason for damage. We reached out to our extended warranty and they wanted to talk to the body shop but the body shop refuses to work with the warranty company and only speak with our auto insurance. We are in the process of looking for another body shop that might reach out to the warranty company to see if there is any chance this is covered. We contacted Ford Motor Company Customer Service and was told that there is not a recall on the defect and there was nothing they could do. Research on the internet shows that this is not an isolated incident as it relates to the 2020 Ford Escape.