NHTSA Complaint #11564830 — 2020 FORD EXPLORER ENGINE

Complaint Details

ODI Number	11564830
Vehicle	2020 FORD EXPLORER
Component	ENGINE
Date of Incident	November 21, 2023
Date Filed	January 11, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

The contact owns a 2020 Ford Explorer. The contact stated while driving 60 MPH, the vehicle experienced a hard downshift and failed to accelerate as needed. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed with catastrophic engine failure. The contact stated that the vehicle remained with the dealer unrepaired due to the cost of the repair. The manufacturer was notified of the failure. The failure mileage was unknown.

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