NHTSA Complaint #11564736 — 2011 FORD FUSION
SERVICE BRAKES issue reported to NHTSA
Complaint Details
| ODI Number | 11564736 |
| Vehicle | 2011 FORD FUSION |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NJ |
Consumer Description
The ABS Brake module had an internal failure, per the Lucas Ford Dealership in Burlington New Jersey. The Part I believe is available upon request. - The way my safety / the safety of others was put at risk was that my abs brake system had an internal failure. No car dash indicator lights came up, however my brake peddle became spongy and created a delayed brake time response due to the fact the brake would not engage until nearly fully depressed or engaged into the floor. - Once i noticed the brake issue and this brake concern did not go away I then contacted and brought my car to The lucas ford dealership in Burlington NJ, in which this dealership confirmed my brake issue and told me there was an internal failure in the abs brake module. - The Component has inspected by the Lucas ford dealership, who repaired the issue on 1-7-24 - No warning lamps, messages were emitted concerning this brake failure. The only reason I knew about this issue is due to the fact my brake peddle started to feel like a sponge when engaging the brake peddle to stop the car. - I have documentation of the repair done by Lucas Ford Dealership. - I appreciate the work the NHTSA does to keep U.S Citizens safe, which is why i am reaching out to explain the issue i had regarding my brake system to keep others out of harms way. After doing some research online, this issue regarding the abs module failure in this particular car model seems to be an issue other U.S Citizens are having. To note, This particular repair costs almost 2,000 dollars. At the time of this this submission was written, the repair report was not in hand, the repair report can be submitted upon request if further review is needed.
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