NHTSA Complaint #11564689 — 2020 FORD EXPLORER WHEELS

Complaint Details

ODI Number	11564689
Vehicle	2020 FORD EXPLORER
Component	WHEELS
Date of Incident	December 31, 2023
Date Filed	January 10, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NE

Consumer Description

The rear left brake caliper locked up and caused damage to the wheel, tire, rotors and most of the brake assembly. Ford service thought that maybe a bolt fell out. The vehicle has ~36000 miles. I purchased what was called a bumper to bumper warranty from the dealership but was told it did not cover the problem. The damage is $3200. I looked at online forums and found numerous entries about the brake caliper issues. A parts employee at a dealership told me the part (L1MZ2B511C) was on national backorder due to a "Quality" problem. Ford customer service said they would not cover the repair because there is no recall.

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