NHTSA Complaint #11564295 — 2021 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11564295
Vehicle	2021 KIA SOUL
Component	ENGINE
Date of Incident	March 10, 2023
Date Filed	January 8, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

For years I have been experiencing the vehicle stalling, shutting off while driving, smelling oil burning and oil is disappearing which has me going to get an oil change every 1000 miles. Low oil light has never came on even when oil reservoir has been bone dry. My safety is jeopardized every time I drive this vehicle. This issue has been addressed to service center and they state according to Kia the excessive oil leak is “normal” and it’s not with any other vehicle. Also the service center does not know why oil is leaking or where oil is leaking which is a major concern. I no longer have free oil changes because I have used them all up due to multiple services for oil changes. Mind you I bought the car new in 2021.

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