NHTSA Complaint #11564202 — 2016 JEEP CHEROKEE

The contact owns a 2016 Jeep Cherokee. The contact stated that after his wife shifted the gear selector to park, the vehicle continued to roll forward. The parking brake was activated to stop the vehicle from rolling. After restarting the vehicle, the message "Service Four Wheel Drive" remained illuminated. The vehicle was taken to the local mechanic who diagnosed that the Power Transfer Unit (PTU) was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 20V343000 (Power Train). The contact stated that the vehicle had experienced te failure listed in the recall. The failure mileage was 135,000.