NHTSA Complaint #11564187 — 2020 FORD ESCAPE STRUCTURE:BODY

Complaint Details

ODI Number	11564187
Vehicle	2020 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	December 4, 2023
Date Filed	January 8, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

My driver's side door suddenly made a loud cracking/popping noise when I opened it and then was a little difficult to close. Later when I opened my driver's side window it got stuck and wouldn't go up or down. I took it to my mechanic who said the door hinge had broken free from the body of the car. I then took it to the local Ford dealership who confirmed this is the case and also mentioned this was the second 2020 Ford Escape to be brought in that day for the exact same problem. They were unable to fix it at the dealership and said I need to go to an auto body repair shop to have a new hinge welded back on. Upon doing a little research I discovered that this is a very common problem with this year/make of vehicle.

Related Complaints for the 2020 FORD ESCAPE

Other STRUCTURE:BODY Complaints

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Recent Complaints for the 2020 FORD ESCAPE

#11719432 — UNKNOWN OR OTHER — February 20, 2026 — Drivers side door is popping/cracking. Upon reasearching I found numerous others complaing of the same problem

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