NHTSA Complaint #11564164 — 2009 MERCURY MARINER

The contact owns a 2009 Mercury Mariner. The contact stated while driving around a traffic circle and making a left turn at approximately 20 MPH, the power steering failed to function as intended. The contact stated there was no warning light illuminated. The contact stopped the vehicle and turned off and restarted the vehicle however, the vehicle failed to regain power steering functionality. The contact drove the vehicle to the residence. The vehicle had not been diagnosed by the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 14V284000 (Steering). The failure mileage was approximately 175,000.