NHTSA Complaint #11564066 — 2018 JEEP GRAND CHEROKEE

1. My instrument panel screen is completely non-functional due to delaminating / experiencing delamination. It is available for inspection upon request. 2. I can no longer manage the air flow in order to properly defog my windows. I was driving on a highway, the windows were fogging up, and I could not defog my windows. It was incredibly dangerous to myself and the other cars around me as I could not see them. I can also no longer make phone calls through the car as it would randomly hang up or mute the calls. 3. It is a constant problem, and has been rendered permanently disabled. 4. It has been inspected and confirmed by others, yes. 5. The screen started to bubble in one corner (now half of the screen has bubbled), and random places on the screen were being "ghost pressed" causing the instrument panel to behave sporadically and trigger all sorts of random functions. This starting happening about 4 years after purchasing it brand new from the Ramsey, NJ Jeep dealership and has progressively gotten much worse to the point of being completely unusable. Every time while I am driving it performs random actions which are incredibly distracting. Changing the radio stations, skipping songs, making random calls, cancelling / or modifying my GPS directions. It is completely possessed. At this point I leave it off most of the time, but do need to use it for certain features, but it's highly distracting and unsafe at this point.