NHTSA Complaint #11563967 — 2018 FORD ESCAPE

Subject: Complaint Regarding Electrical Malfunction in 2018 Ford Escape To Whom It May Concern, I am writing to report a concerning electrical malfunction that occurred in my 2018 Ford Escape, resulting in a critical safety issue. At 55,000 miles, the Accessory Protocol Interface Module (APIM) failed, subsequently causing the touch screen, navigation system, voice command functionality, and hands-free communication features to cease operation. Additionally, this failure disabled the phone charging capabilities, posing a safety concern due to the loss of essential functionalities. The malfunction of the APIM at such a relatively low mileage directly impacted the navigation system, voice commands, and the hands-free communication system, rendering them non-functional. As a consequence, this electrical issue posed safety risks, particularly concerning the failure of the navigation system and voice commands, which are crucial for safe driving practices. The incident occurred, and subsequent repair cost of $1,163.72, were serviced at SERRA Ford dealership in Farmington Hills, MI. The nature of this electrical failure not only incurred financial costs but also posed potential safety hazards, especially with the impairment of critical functionalities like the rear-view camera, navigation, and hands-free communication. I urge the National Highway Traffic Safety Administration (NHTSA) to investigate this matter promptly, as it not only caused inconvenience and financial burden but also compromised the safety features of the vehicle. This complaint aims to highlight the serious implications of electrical failures in Ford Escape vehicles, emphasizing the potential risks it poses to drivers, passengers, and others on the road. Please consider this complaint as a formal report to address and rectify these safety concerns, preventing similar incidents in other vehicles. Your attention to this matter is highly appreciated.