NHTSA Complaint #11563954 — 2020 TESLA MODEL 3

STRUCTURE:BODY issue reported to NHTSA

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Crash

Complaint Details

ODI Number 11563954
Vehicle 2020 TESLA MODEL 3
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash Yes
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OR

Consumer Description

My Tesla Model 3 was involved in a 'fender bender' almost 9 months ago. It took 3 months just to get an appointment at a "Tesla Certified Collision Center" in my town (and I live in a fairly major city - Portland, Oregon). After the vehicle went to the shop it has now been there for OVER 5 MONTHS! This is a result of parts being incorrectly sent from Tesla, parts being unavailable from Tesla, parts being mislabeled and/or 'hidden' in their Ordering system and so many other unbelievable problems that Tesla has had. I have now been without the vehicle for over 5 months and still waiting on some other part that was now ordered over 2 weeks ago. The whole process is completely unacceptable and Tesla has really dropped the ball. I will be selling the vehicle and never owning another Tesla again, the moment it is finally done being repaired. Do I have any recourse? Can I sue Tesla to cover the 5 months of insurance I just spent my money on? Thanks!

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