NHTSA Complaint #11563922 — 2019 TESLA MODEL X

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11563922
Vehicle	2019 TESLA MODEL X
Component	UNKNOWN OR OTHER
Date of Incident	December 1, 2023
Date Filed	January 6, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

Randomly while driving both of my motors failed. I was given a message on my screen to pull over immediately which i did. The car completely failed and needed to be towed to Tesla. Tesla had to replace both motors. When I was given the car back it did not drive properly. The car was squeaking when I accelerated and braking. I had to bring the car back to Tesla. They told me the Axils and other parts needed to be replaced now. I got the car back last week and it is still defective, making squeaking and cracking noises when braking and accelerating. Tesla service does not seem to be able to fix the car. The car was never in an accident and treated with the best care possible.

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