NHTSA Complaint #11563814 — 2020 FORD ESCAPE

The contact owns a 2020 Ford Escape. The contact stated while opening and closing the front driver's side door, there was an abnormal popping sound coming from the door as if the door hinge was fracturing. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the driver's side door needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA Action Number: PE23013 (Structure). The failure mileage was approximately 26,000.