NHTSA Complaint #11563604 — 2021 JEEP GRAND CHEROKEE

I am writing to file a complaint regarding an ongoing issue with the 10.1-inch infotainment screen in my Jeep Grand Cherokee L. The problem specifically pertains to the consistent disconnection of Android Auto, a critical feature for modern vehicle functionality. I believe this issue poses a safety risk and warrants further investigation. 1. Component/System Description: The malfunction involves the 10.1-inch infotainment screen, which controls various vehicle functions, including Android Auto connectivity. 2. Safety Concerns: The persistent disconnection of Android Auto has jeopardized my safety and the safety of others on multiple occasions. This issue interrupts vital functions such as navigation, communication, and hands-free operation, posing a risk of distraction and diminished driver focus. 3. Dealer Response: I have sought assistance from the dealership for this issue. However, their response has been inadequate. The dealership attempted a system reset, which proved ineffective in resolving the problem. The malfunction persists despite their intervention. 4. Confirmation by Dealer/Service Center: The dealer confirmed the issue but failed to rectify it. Their inability to address the problem raises concerns about the effectiveness of the current troubleshooting methods employed by Jeep service centers. 5. Third-Party Inspection: As of now, the vehicle or the malfunctioning component has not been inspected by the manufacturer, police, or insurance representatives. 6. Warning Signs: Prior to the complete failure, warning signs were evident. The Android Auto disconnection issue was preceded by intermittent connectivity problems, displaying error messages and disruptions in the infotainment system. These warning signs were reported to the dealership. I am open to providing any additional information or cooperating in any further investigation deemed necessary.