NHTSA Complaint #11563553 — 2023 KIA RIO

Hi [XXX] My Kia Rio 2023 S vin number is [XXX] . Bought a couple months back new at Summit Place Kia Auburn Hills michigan. Once I drive off I realised the steering wheel alignment is off. The car does not drive straight when steering wheel is straight. I called my salesman and he asked me to bring it in for servicing at Summit Place. They did a wheel alignment there and found misalignment at factory condition. A few months later the same issue got worse and was noticeable again when driving. I called my salesman and he told me bringing it into service will incur a service charge as this issue is not under warranty. However, I believe this constant misalignment is from a manufacturing defect causing safety issue and you could access the servicing records that said the wheel alignment was already off at the first emergency servicing. I have also made sure all my tire pressures are topped up to the recommended pressures Kindly advise and rectify this road safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)