NHTSA Complaint #11563477 — 2017 TOYOTA SIENNA

On [XXX], I was driving down the highway in Grand Rapids, MI when the sunroof above me suddenly exploded for no apparent reason. Thank God I had the interior cover closed at the time or I would have been covered in glass while driving down the highway. I pulled over, took pictures, and called my insurance provider. They have given me a real runaround about getting it repairs, offering to cover less than 10% of the repair cost. Neither the dealership, nor the glass shop could offer any reasonable explanation of why it shattered. The insurance company adjusted the claim via photos. I am currently waiting for them to offer fair compensation so that I can get it repaired. Repair cost estimate is $1335. If this is a defect, as it appears from some online searching, it should be covered my the manufacturer. It appears multiple individual and class action suits exist. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)