NHTSA Complaint #11563466 — 2012 FORD EDGE SERVICE BRAKES

Complaint Details

ODI Number	11563466
Vehicle	2012 FORD EDGE
Component	SERVICE BRAKES
Date of Incident	September 11, 2023
Date Filed	January 4, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

Brakes malfunction, the vehicle experienced an apparent loss of brake pressure, resulting in the brake pedal sinking to the floorboard before the vehicle came to a complete stop. A technician serviced the car on three different occasions, replacing the brake booster and bleeding the hydraulic system on 9/11/2023. The problem persisted, taking car to technician for further analysis on three separate occasions, noticing a strange noise while pressing the brake pedal, described as a “wind blowing” noise. After more work, brake malfunction happened again on 1/3/2024.

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