NHTSA Complaint #11563359 — 2019 FORD ECOSPORT

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11563359
Vehicle	2019 FORD ECOSPORT
Component	ENGINE
Date of Incident	December 23, 2023
Date Filed	January 3, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

It gave me an engine code saying there was a connection issue but the car was drivable and that i needed to schedule service. No code saying your engine is failing. It was the holidays. Dealers were closing so i figured I'd call and schedule it for service. Never got the chance as it seized up on the interstate at 60mph. Thankfully i was able to safely get it to the emergency lane and then towed to the dealer. They are now saying i need a new engine due to oil pump failure and are refusing to cover the cost. I feel like this is due to there malfunction and they should be responsible.

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