NHTSA Complaint #11563297 — 2020 FORD ESCAPE STRUCTURE:BODY

Complaint Details

ODI Number	11563297
Vehicle	2020 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	December 22, 2023
Date Filed	January 3, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

The 2020 Ford Escape was purchased new in March of 2020. The door welds are breaking in the driver's door is the problem. The door does not open or close properly now. It must be slammed to get it to close. The window in that door is twisting in the track so it can't be used. Dealer (Blackwell Ford) identified problem but claimed dealer not responsible and vehicle is out of warranty. (26124 miles on vehicle after1-1/ 2-years of covid shut down.) Ford's customer service department says vehicle is out of warranty and would be no assistance. I think the vehicle should be repaired/replaced at the manufacturers expense! Dealer quoted me a cost of $ 3,000 plus to make any repair. The big question is it safe to drive this vehicle?

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