NHTSA Complaint #11563280 — 2018 JEEP GRAND CHEROKEE UNKNOWN OR OTHER

Complaint Details

ODI Number	11563280
Vehicle	2018 JEEP GRAND CHEROKEE
Component	UNKNOWN OR OTHER
Date of Incident	December 19, 2023
Date Filed	January 3, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IA

Consumer Description

I purchased a 2018 Jeep Grand Cherokee. The second I left the lot, the screen started flashing the Clock Settings screen. I researched this and it states that it's a known issue because the screen delaminates. I purchased a warranty and the company will not cover it. This is a SAFETY HAZARD. From hours of research, this issue has been known and Jeep needs to do a recall on this. If someone gets hurt pertaining to the disfunction of the screen and it's options, there will be a lawsuit and I don't think Jeep wants to deal with that. I'm trying to upload a video of what it does, but for some reason this website isn't letting me upload anything.

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