NHTSA Complaint #11563253 — 2018 RAM 1500

My truck is equipped with the UConnect 4C/4C Navigation system which is malfunctioning. This is a problem that other car owners are having as well. This system is having "ghost touch" issues. The radio will scroll through the channels, change automatically to satellite radio. This is not a safety concern, however when the heat/defrost goes out, changes over to a/c then this can be a concern, which is what my system will do. It will also black completely out. There are no warning lights, battery in the truck has been replaced, did not fix the problem. A factory reset has been done, did not fix the problem. I contacted UConnect, they advised me to take to the dealer for it to be diagnosed. I called the dealer; they want $175.00 per hour to diagnose. Neither are taking responsibility for this problem, and it is my problem that this product is defective. I will not accept that. This is a safety concern due to the fact that this component controls so many features.