NHTSA Complaint #11563178 — 2017 TOYOTA COROLLA

My college son was driving down from Orlando, and when he got here I took his/my car to my mechanic because the AC was not cold. I felt a hard shift when I put it in reverse, and when I started to drive the car to the mechanic, it didn’t feel right. They fixed my AC and I asked him to check the car as I was worried it did not feel safe to drive. They changed all the filters and did a complete transmission flush even though it was not due for 60,000 miles and there is less than 54,000 miles on this vehicle. They changed all the filters and upon doing the transmission flush my mechanic of 15 years found chunks of metal and shavings in the transmission pan. He took pics & told me my transmission was bad but it was an internal defect and I needed to take it to Toyota as there was no damage on the outside of my transmission, it’s pan, gasket or filter and there were no signs of any leak. He told me these CVT transmissions were a problem and there were a lot of ones not recalled, but there was a Special Service Campaign JSD for 1.3 million of these transmissions from Toyota. Toyota said my Vin number was not part of this Special Service Campaign JSD but I found there were also 3400 recalls on the CVT transmissions from the Toyota hatchback. Toyota told me because my car was already out of warranty, even if it was a manufacturing defect, they were not responsible. I take very good care of my cars. I have two Toyota Corollas, both 2017 and now I am very concerned about the other one. I’ve been on a lot of Toyota forums and it seems there are so many other Toyota Corollas that don’t have many miles on them and all of a sudden their transmission has an internal defect. I brought it to the dealership and they simply said it needed to be replaced, that it was hard shifting when going into reverse and banging gears intermediately. They told me if I wanted to know what the defect was I would have to pay at least 15 hrs of labor to start. My son could have been killed driving it