NHTSA Complaint #11563128 — 2020 FORD ESCAPE

Parked my Escape in the garage on Thursday evening, December 14, 2023. Everything was ok. Opened the driver door Friday morning, December 15, 2023 and it made a funny creaking noise and felt draggy, didn't open smoothly. The noise continued each time I opened the door and seemed to get worse. On Tuesday morning, December 19th I took my vehicle to a Ford dealership to see what the problem was. They opened and looked at my door and said the hinge welds were breaking. They had seen about 5 or 6 Escapes in the last 2 weeks with the same problem. Said the door would have to be replaced - they would check into it and get back with me. My vehicle has 51,000 miles on it, so it is not covered by warranty. It is December 21st and I have not heard back from them and they have not responded to my text or phone calls. I am [XXX] and have taken good care of my vehicle. It has not been in any accidents, so I find it hard to believe that the door welds wear out after 51,000 miles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)