NHTSA Complaint #11562931 — 2021 FORD ESCAPE HYBRID

METAL-TO-METAL CLANK TO ENGINE. This is the last incident that occurred while traveling to my job in Richmond, Virginia and back home to Fredericksburg, Virginia on 12/20/23. I traveled a total of 100 miles that day. I have reported this same issue previously 4 times to Sheehy Ford of Ashland in Ashland, Virginia to the Service Shop Associates where I purchase my vehicle. They told me to continue to drive my vehicle but I explain to them that Ford was suppose to have a remedy by October of 2023 but nothing happened. My car continues to get worse and my 3 year warranty to my vehicle is up in March of 2024. As a consumer I should not have to be put in this position. This is not only unfair but dangerous to travel on the highway. I should of been given a new vehicle and Ford Motor Company should be responsible to not allowing for this to continue. I am respectfully asking you have Ford Motor Company to furnish me a new vehicle or give me an additional 3 year warranty on my vehicle with no additional costs. This burden should not be put onto the consumer and even if they find a remedy there is no guarantee this will resolve the problem. I will be contacting legal counsel and patiently awaiting your response. Thank you.