NHTSA Complaint #11651570 — 2021 FORD ESCAPE HYBRID

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11651570
Vehicle	2021 FORD ESCAPE HYBRID
Component	ENGINE
Date of Incident	February 8, 2025
Date Filed	March 30, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

My engine failed while driving. Towed to Ford dealership, found out about recall 23S27. Symptoms were the EXACT same but ford is refusing to cover warranty repairs because they said it did not throw the proper code. However ford has offered to cover half of the engine replacement, leaving me with a $4000 bill. Do I have any options? Is there a system of checks and balances that assures that ford is doing everything correctly on their end?

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