NHTSA Complaint #11562511 — 2021 JEEP GRAND CHEROKEE POWER TRAIN

Complaint Details

ODI Number	11562511
Vehicle	2021 JEEP GRAND CHEROKEE
Component	POWER TRAIN
Date of Incident	December 7, 2023
Date Filed	December 29, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

Started noticing hard reverse shift when vehicle was cold. Took to the dealership, tech could not find any issues other than it shifted hard in reverse. Tech found no leaks, performed PCM reflash. Still no problems found. Tech did not check transmission fluid level on vehicle. Must be checked at the dealership. Tech recommended replacing transmission even though could not find any issues. A few days later while driving at highway speed the vehicle suddenly downshifted to 3rd gear nearly causing me to loose control. Vehicle would not shift into fourth gear. Had to limp vehicle home.

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