NHTSA Complaint #11562459 — 2020 FORD ESCAPE

On 12/6/23, hinge on driver's side door broke. Piece is lodged in the door and window cannot go down. On 12/13/23, car was inspected at Ford dealership. Service Department confirmed hinge broke. According to Technical Service Bulletin (TSB) - SSM 50150, "certain 2020-2021 Escape vehicles may exhibit cracks or broken spot welds in the left front door at the check arm attachment point in the door assembly." According to NHTSA site, "appropriate repair for this condition is the replacement of the door assembly and door check arm." Dealership quoted repair cost at $2,427.75. If car was under warrant the expense would be covered. Due to the car having 39,000 and the warrant expiring at 36,000, Ford is only willing to cover $1,000. I will need to pay $1,427.75 out of pocket.