NHTSA Complaint #11562325 — 2016 FORD ESCAPE

I am the original owner of this vehicle. I bought it brand new in 2016 and had all service done by Ford Dealership. I was told to have transmission flushed and serviced at 80,000 miles which I did. I was never advised to have anything done to the transmission before 80,000 miles. On 12/06/2023 with absolutely zero lights on the dash I went to put the car in reverse and it didn’t move. I had the car towed with 121,000 miles to a transmission shop where it cost $5,121.79 to have the transmission REBUILT! Again never had a check engine, service transmission not a single light or anything on the dash. I know nothing will get done but I have driven cars reach 200,000 miles with zero transmission problems. I see this is clearly a common problem with Fords across the board but it would have been nice to have been told by Ford to service the transmission every 30,000 miles as I have now been advised by the mechanic who rebuilt my transmission. Just disappointing this is my first Ford and I love this car it’s just really disappointing to have no indication that the transmission needed service BEFORE it shit the bed!