NHTSA Complaint #11562297 — 2018 FORD ECOSPORT

After receiving an oil change the day before and getting the “all good,” I set out for a cross state road trip to see family. Less than halfway through our drive, about 400 miles in, my 2018 Ford EcoSport shut down on the side of the highway. I could not get my vehicle to turn on or move. I was given a warning on my dash that stated I needed service on my vehicle and less than ten seconds later the vehicle would not turn on. Considering I was on the highway, I was more than lucky that I was able to pull over in time. We sat in the vehicle for four hours waiting for a ($400) tow - when the tow got there he spent an hour getting the vehicle onto skates. The engine is locked and my wheels will not turn. I towed it to the nearest ford dealership where they told me I had complete engine failure. The dealership is charging $2,500 to figure out exactly what went wrong with the engine, and another $7,500 to fix it. The car has less than 70,000 miles on it. It’s not under warranty as the cutoff is 65,000 miles. It’s not covered by insurance. I now live across the country from where my car is, meaning I currently don’t have a vehicle (and have not for this whole 3 month process).