NHTSA Complaint #11562235 — 2017 GMC TERRAIN STRUCTURE:BODY:HATCHBACK/LIFTGATE

Complaint Details

ODI Number	11562235
Vehicle	2017 GMC TERRAIN
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE
Date of Incident	December 21, 2023
Date Filed	December 28, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

The latch for the rear hatch/door does not release every time. There have been instances when itmes have been in the cargo area and when the button is pressed, it will not release the latch. This causes someone to have to crawl over the back seat to retrieve the items from the cargo area. This also is causing my son to have to store items, that would normally be in the crgo area, on his back seat. I owned a 2015 terrain and had this same issue. The latch was replaced but still did not operate correctly.

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