NHTSA Complaint #11562178 — 2011 FORD FUSION

The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle lost the electric power steering assist functionality. The vehicle was restarted but the failure persisted. The contact stated that the Traction Control System warning light was illuminated. The vehicle was taken to the dealer and the contact was informed that the electric power steering assist needed to be replaced. The contact referenced the NHTSA Campaign Number: 15V340000 (Steering) to the dealer and the manufacturer and was informed that due to the mileage on the vehicle, the repair was not covered and would be an out-of-pocket expense. The approximate failure mileage was 158,000.