NHTSA Complaint #11562089 — 2023 RAM 1500

It was very cold and the vehicle was moved to the drive from the street and left running by [XXX] in Eagle, CO. It was loaded with ski gear and driven 28 miles to Vail by [XXX] . It was unloaded and driven one mile to a parking lot, parked, and turned off. After skiing the keys were not found so the truck could not be started and five passengers were stranded in Vail. Eventually the keys were found on the kitchen counter in Eagle. The vehicle ran over 25 miles without the key or warning that the key was not in the truck. Had this been a wilderness snowshoe trip without cell coverage, the results could have been deadly. It was a rental vehicle and the products [XXX] and [XXX] drive do not allow driving without the key. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)