NHTSA Complaint #11561472 — 2013 FORD EXPLORER

The contact owns a 2013 Ford Explorer. The contact stated that there was water leaking inside the vehicle while her mother was driving and while the vehicle was parked in the rain. The contact stated that water was leaking in the driver's side of the vehicle and in the trunk. The contact stated that water was settling in the front driver's side floorboard and in the trunk. The contact stated that her mother had removed approximately a gallon of water out of the vehicle on one occasion. The vehicle was taken to the dealer several times. The dealer informed the contact that the failure could be due to a clogged drain plug. Several unknown repairs were performed on the vehicle; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.