NHTSA Complaint #11561451 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Escape. The contact received Customer Satisfaction Program: 19B37 PCM (Power Train Control Module) reprogramming. After the reprogramming was performed, the contact stated that the vehicle failed to accelerate while depressing the accelerator pedal. The check engine warning light was illuminated. In addition, the contact stated there was white smoke coming from the engine. The contact was almost in a crash due to the failure. The vehicle was taken to the dealer to be diagnosed. The contact was informed by the dealer that the PCM needed to be replaced before an additional diagnostic test was performed to determine if coolant had intruded into the engine. The manufacturer was notified of the failure. The manufacturer initially stated that the cost of the repair would be fully covered; however, the contact was later informed that the warranty had expired. The vehicle was not repaired. The failure mileage was 35,176.