NHTSA Complaint #11561319 — 2017 CHEVROLET SILVERADO 1500

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11561319
Vehicle 2017 CHEVROLET SILVERADO 1500
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

2017 Silverado with 6L80, 59k miles - transmission failure due to TCC failure. Rough shifting, coming out of gear, shuttering when accelerating. Truck started to whine loudly when it was promptly taken to the dealership. Dealership dropped the pan and used magnet. Visible metal was in the transmission pan. There were no indicator lights on the dash from this issue. Requested goodwill warranty, gm replied they would cover 20% or $7k so I am stuck to pay $5k for a known issue. The replacement transmission is not new that they are offering, it is "certified refurbished" where they use the old casing with new internals. They are providing a 3yr/100k miles warranty on the new transmission. Deciding factors from GM were age, miles, service at dealership. Incredibly unsatisfied that GM is standing behind their vehicles not lasting 60k miles.

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